tag:status.crowdtangle.com,2005:/historyCrowdTangle Status - Incident History2024-03-19T04:48:28-04:00CrowdTangletag:status.crowdtangle.com,2005:Incident/180500482023-11-16T10:02:47-05:002023-11-16T10:02:47-05:00Email notifications<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:58</var> EDT</small><br><strong>Identified</strong> - We are aware of some issues with email notifications and are investigating the problem</p>tag:status.crowdtangle.com,2005:Incident/180500582023-11-16T10:02:17-05:002023-11-16T10:02:17-05:00Search<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:01</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:59</var> EDT</small><br><strong>Investigating</strong> - Some users are experiencing problems when searching without keywords. We are investigating the issue and recommend using keyword search as a temporary workaround.</p>tag:status.crowdtangle.com,2005:Incident/174531012023-06-06T14:00:27-04:002023-06-12T08:34:56-04:00Unable to add new accounts to the lists in CrowdTangle<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Investigating</strong> - We are investigating an issue where our users are unable to add new accounts to lists.<br /><br />Thank you for your patience as we work to fix it!</p>tag:status.crowdtangle.com,2005:Incident/158907362023-01-20T06:30:09-05:002023-01-20T09:36:42-05:00System slowness for Live displays and Leaderboard Loads<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>04:40</var> EST</small><br><strong>Investigating</strong> - We are aware of reports that CrowdTangle is not loading for some users. We are investigating the issue and working on a fix.</p>tag:status.crowdtangle.com,2005:Incident/126708442022-11-02T05:34:32-04:002022-12-05T05:45:27-05:00Incorrect automated message about access to CrowdTangle<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>05:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>07:04</var> EDT</small><br><strong>Investigating</strong> - Hello! We are aware that a few users may have received an automated message encouraging users to login into their CrowdTangle account to activate or saying that Terms of Service was violated. Our team is currently investigating this outdated messaging error and will provide updates as soon as possible. Please disregard this messaging. Thank you for your understanding, and our apologies for the inconvenience!</p>tag:status.crowdtangle.com,2005:Incident/109004192022-08-24T12:06:30-04:002022-08-24T12:06:30-04:00Regular infrastructure update<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.crowdtangle.com,2005:Incident/107156492022-08-11T04:32:16-04:002022-08-11T04:32:16-04:00Post ingestion is delayed<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>04:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>05:13</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>05:12</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>01:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>04:20</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.crowdtangle.com,2005:Incident/106203282022-07-21T05:33:01-04:002022-07-21T05:33:01-04:00Keyword search and saved searches unavailable<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>05:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>01:57</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>00:58</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.crowdtangle.com,2005:Incident/105922372022-07-20T08:39:38-04:002022-07-20T08:39:38-04:00Lag of monitoring new Facebook / Instagram profiles<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:28</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.crowdtangle.com,2005:Incident/105641562022-07-13T13:47:59-04:002022-07-13T13:47:59-04:00Not all Instagram posts ingested<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>13:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>07:29</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.crowdtangle.com,2005:Incident/105498802022-07-12T10:49:07-04:002022-07-12T10:49:07-04:00Search is too slow<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:49</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Investigating</strong> - Search times out in the web application. We are investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/105346202022-07-11T12:52:09-04:002022-07-11T12:52:09-04:00Search is too slow<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>05:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:58</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:28</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:28</var> EDT</small><br><strong>Investigating</strong> - Search times out in the web application. We are investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/104797102022-07-11T04:25:14-04:002022-07-11T04:25:14-04:00Posts updates are delayed<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>04:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>05:54</var> EDT</small><br><strong>Update</strong> - Post ingestion is gradually catching-up with a backlog, the engineering team is monitoring.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>00:26</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Identified</strong> - There is a lag of post ingestion and processing due to a technical issue in CrowdTangle at the moment. We are currently investigating this issue and working on a fix.</p>tag:status.crowdtangle.com,2005:Incident/99977322022-05-19T06:18:03-04:002022-05-19T06:18:03-04:00The past 2 days posts could not be searched out if there's no search keyword<p><small>May <var data-var='date'>19</var>, <var data-var='time'>06:18</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Monitoring</strong> - Issue has been identified and fixed. Backfilling last one day of posts now. The issue will be fully resolved in a few more hours.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.crowdtangle.com,2005:Incident/99584452022-05-11T06:11:15-04:002022-05-11T06:11:15-04:00Posts Updates are delayed<p><small>May <var data-var='date'>11</var>, <var data-var='time'>06:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Investigating</strong> - Posts created in the last 1 day are not visible on CrowdTangle at the moment. We are currently investigating this issue and working on a fix.</p>tag:status.crowdtangle.com,2005:Incident/97685102022-04-14T08:41:45-04:002022-04-14T08:41:45-04:00CrowdTangle Website Outage<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>08:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>08:39</var> EDT</small><br><strong>Monitoring</strong> - We have identified the root cause of Web Client and Notifications outage we had. A fix has been deployed and we are now monitoring if any other further issues come up.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an outage that happened on the main website. While the website is operational at the moment, we are yet to find the root cause which may result in further outages.</p>tag:status.crowdtangle.com,2005:Incident/95480252022-03-16T07:17:35-04:002022-03-16T07:17:35-04:00Post ingestion delay<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:17</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Investigating</strong> - Facebook data will take longer to propogate into the system, we are investigating the issue</p>tag:status.crowdtangle.com,2005:Incident/93113982022-02-14T10:59:09-05:002022-02-14T10:59:09-05:00Search infra maintanance<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:59</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>07:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>05:43</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.crowdtangle.com,2005:Incident/92833652022-02-10T14:53:38-05:002022-02-10T14:53:38-05:00Post updater delays<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:21</var> EST</small><br><strong>Investigating</strong> - The post updater throughput has decreased - new posts and post updates will take longer to propogate into the system. We are investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/90108962022-01-06T16:11:41-05:002022-01-06T16:11:41-05:00Partial CT Search Outage<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Investigating</strong> - Search is degraded for the < 24H timeframe. We are currently investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/88776662021-12-20T15:06:13-05:002021-12-20T15:06:13-05:00CrowdTangle Search is down<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:06</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>18:12</var> EST</small><br><strong>Investigating</strong> - CrowdTangle Search is down. We are currently investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/84245982021-11-09T06:34:56-05:002021-11-09T06:34:56-05:00Leaderboard Data Missing<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:34</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Investigating</strong> - Some Leaderboard data is not populating correctly when using custom date ranges. We are investigating the issue.</p>tag:status.crowdtangle.com,2005:Incident/82036292021-10-11T13:02:11-04:002021-10-11T13:02:11-04:00CT Search is experiencing a partial outage.<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>13:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Investigating</strong> - Search queries without keywords will return no results. Working on restoring services now!</p>tag:status.crowdtangle.com,2005:Incident/81067302021-09-29T09:20:21-04:002021-09-29T09:20:21-04:00Lists are not updating posts within Live Displays and Dashboards<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>09:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:50</var> EDT</small><br><strong>Identified</strong> - Hello CrowdTangler,<br /><br />Lists have not been updating within Live Displays and Dashboards. Our team has identified the issue and is working to fix the landing for the live displays and dashboards currently.<br /><br />Thank you for your patience as we work to correct this issue immediately!</p>tag:status.crowdtangle.com,2005:Incident/79656722021-09-15T11:14:20-04:002021-09-15T11:14:20-04:00Duplicate posts introduced for a limited subset of Facebook Pages<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Monitoring</strong> - Starting September 2nd, approximately 5,000 Facebook pages began showing duplicate posts. Duplicate posts are visible across all surfaces (Dashboards, Intelligence, Live Displays, Search), could appear anywhere in a Page's timeline history but will be limited to a single extra copy. The most apparent duplicates will be video posts. Duplicates will inflate interactions, video view counts, and post count in Intelligence and Leaderboards. We recognized the issue and have begun a fix, which will be complete by September 14th.</p>